Help Center / FAQs

General Questions

What is your cut-off date for Christmas delivery?

I haven't purchased any items from you before. Can I trust you?

Why should I buy goods from Gear Gateway?

Where is your business located?

When was Gear Gateway launched?

Why haven't you replied to my message?

Cancellation Questions

How do I cancel my order?

Why has my order been cancelled?

Payment Questions

How secure is my transaction?

What payment methods do you accept?

Can I pay for the goods in my local currency?

Why does the price of my items change to US dollars when I view my shopping cart?

Why has my payment been declined?

Why do you process payments only in US dollars, if your business is located in the UK?

Will I pay a foreign transaction fee when purchasing goods from you?

Do you accept Cash on Delivery (COD)?

Returns and Exchanges

Do you offer a money back guarantee?

Item does not fit

What goods can I not return to you?

How do I request a refund / replacement?

Security Questions

How secure are my transactions on this website?

Do you rent or sell my information to other companies?

Do you have any recommendations for staying safe online?

Shipping Questions

Do you ship worldwide?

How much is shipping and handling?

How long does it take to deliver my items?

Can I track my parcel?

I haven't received my parcel tracking information yet, where is it?

Can you guarantee delivery of my items by a specific date?

Where will my items be shipped from?

What shipping methods do you use?

Can I change my shipping address?

Will I need to pay customs duties or other taxes?

Why haven't I received my items yet?

Where are the other items I ordered?

Why are your shipping times not the fastest?