Smiling Customer Returns Refunds Image

 

At Gear Gateway we want you to be 100% satisfied with every item you purchase from us. If for whatever reason you are not completely satisfied with any purchase, you can return it to us for an exchange or a full refund, minus the original shipping costs within 90 days of delivery.

What Other Information Do I Need To Know?

You'll need to contact us first before returning any item to us, or leaving us a negative review either in our store or social media channels. Your satisfaction is paramount, and we care about each and every customer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Free plus shipping items are not refundable unless there is a fault with the item, we described it incorrectly or we mistakenly sent the wrong item to you.

To initiate a refund or replacement please submit your request via our contact page entering your name, email address, order number and as much relevant info as possible in the message box.

If your product was incorrect or damaged when received, please contact us immediately so we can resolve the issue. Our desire is for every purchase to be exactly as promised.

Refunds will be processed within 72 hours and will be delivered to your original payment method. The speed that your funds are available is dictated by your payment processor. In our experience, it usually takes from 3-7 working days.