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RETURNS AND REFUNDS


Our commitment is to deliver the product(s) you ordered. Our return policy is very straight forward. We will replace or refund your purchase if there is a manufacturer defect. Manufacture defects include things such as faded printed, tears, holes or rips.

Our policy lasts 90 days.

If 90 days have gone by since the day you received your purchase, unfortunately we can’t offer you a refund or exchange.

To Be Eligible For a Return Your Item Must Meet The Following Conditions

• Be unused and in the same condition that you received it.
• Be in the original packaging.

Types of Goods That Are Exempt From Being Returned

• Perishable goods such as food, flowers, newspapers or magazines.
• Products that are intimate or sanitary goods.
• Hazardous materials, flammable liquids or gases.

Additional Non-Returnable Items

• Gift cards.
• Downloadable software products.
• Some health and personal care items.

To complete your return, we require that you contact us first (please see instructions towards the bottom of this page).

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Book with obvious signs of use.
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 90 days after delivery.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Any refunds will automatically be applied to your credit card or original method of payment, within 7 days of receiving your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OF MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@geargateway.net.

SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, kindly send our Customer Support team us an email at support@geargateway.net

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING
To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and therefore will not be able to issue a refund.

PERSONALIZED GOODS
Personalized goods cannot be returned due to your misspelling, poor quality image. We guarantee the quality of our goods, so to be eligible for a return, your item must have a manufacturing defect.

ORDER MODIFICATION POLICY
Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed. Gear Gateway will be able to assist with the following scenarios:

• Removing items from an order
• Change of shipping address.
• Change of email address.
• Change of customer’s name.
• Changing a variant or adding more items to an order is not possible.
• Change of size


HOW TO REQUEST A REFUND OR REPLACEMENT
Kindly contact our Customer Support Team @ support@geargateway.net  Please provide us with your order number, order date, your full name and details about the item/s.

Gear Gateway takes all the necessary endeavours to prevent the misuse of any information provided by the Users. Gear Gateway understands the importance of privacy and therefore protecting the user’s privacy is our top priority.

 

Need more info? Please view our Help Center / FAQs or send our friendly customer support team a message here.