Shipping Information Header Image

 

Due to international holidays, packages may be delayed by 5-7 days if you're ordering between the dates of February 3rd and February 14th. 

HOW LONG DOES IT TAKE TO DELIVER MY ITEMS?

• USA: 10-20 Days
• Canada / UK / Australia: 14-21 Days
• Rest of World: 30-45 Days

***Please note, our products are made to order by a member of our talented production teams. On average it takes 7 to 10 business days to print and hand craft your items BEFORE we ship them out to you. Most customers think it is easily worth the wait as they absolutely LOVE their items!***

HOW MUCH WILL YOU CHARGE ME FOR SHIPPING?
To provide maximum value, we love to provide our customers wih FREE worldwide secured shipping and handling on ALL retail products in our store!

***Please note, this does not apply to special promotions when the product is free, and you are required to pay just the shipping and handling fees***

CAN I TRACK MY PARCEL?
An email with tracking information will be sent to you as soon as your item has been dispatched. As our products are custom made to order, you'll generally receive tracking information within 7-10 business days. If you have not received a tracking number after 14 days of placing your order, please contact our customer service team who will be happy to assist you.

***Sorry, we don't provide tracking information for FREE plus shipping items - we'd love to be able to do that, but it's simply not cost effective for us***

WILL MY ITEMS BE SHIPPED TOGETHER IN A SINGLE PACKAGE / PARCEL?
If you have ordered multiple different items they will usually be shipped to you in separate packages, from separate locations and within a different time frame. This can result in you not receiving all your items at the same time / date.

WHERE WILL MY ITEMS BE SHIPPED FROM?
We have warehouses in various countries including the USA, Canada, United Kingdom, Australia and China. Depending on the item you have ordered, you will receive that item from the warehouse that can ship it to you the fastest.

WHICH CARRIER WILL YOU USE TO SHIP MY ITEMS?
We rely on a diverse network of global shipping partners including UPS Mail Innovations, Asendia USA, ePacket, Royal Mail, International Priority Airmail and International Postal service. The services we use can vary.

CAN YOU GUARANTEE DELIVERY OF MY ITEMS BY A SPECIFIC TIME / DATE?
Unfortunately not at present. We hope to offer this service to our customers in the future.

DO YOU ACCEPT CASH ON DELIVERY?
Sorry, not at the moment.

WILL I NEED TO PAY CUSTOMS DUTIES OR OTHER TAXES?
Potentially. Every country's import rules are different and can change frequently. We are unable to guess how much (if any) these fees may be. We know how frustrating this can be, so if you send us a photo of your customs receipt clearly showing the date and the item/s you purchased from us, we will refund you that amount (but no more).

Please be aware that we only extend this offer to customers buying from us the first time only. So, if you've shopped with us previously, you will be responsible for paying any future duties.

Please contact your local postal service to find information on your countries charges and duties. Please note that we will not falsify any custom's forms.

WHAT TO DO IF YOU ARE CHARGED DUTY OR CUSTOMS TAXES

(1) Please pay the requested amount, if you're able to.
(2) Take a well lit photo of the receipt clearly showing the amount, and that it has been paid in full.
(3) Send the photo of your receipt and your order number to: support@geargateway.net
(4) We’ll process your refund within 24-48 hours for the extra charge, and be sure to send a confirmation email to you.

I HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?
The vast majority of parcels we ship out are delivered successfully. On rare occasions however, parcels may get lost in transit.

Customers Located in The USA kindly contact our customer service team for a refund on the cost of goods, no sooner than 30 days after the date you placed your order.

Customers Located Outside of The USA kindly contact our customer service team for a refund on the cost of goods, no sooner than 45 days after the date your placed your order.